Last Updated: July 23, 2026

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Thank you for shopping with Lorenvos. We are committed to providing a smooth and reliable shipping experience. Please review our shipping policy below.

Order Processing

All orders are processed within 3–5 business days after payment has been successfully received. Orders are processed Monday through Friday, excluding weekends and public holidays.

During periods of high order volume or holidays, processing times may be slightly longer. If there is a significant delay, we will notify you via email.

Shipping Time

After your order has been processed, the estimated delivery time is:

• Transit Time: 6–10 business days
• Total Estimated Delivery: 9–15 business days (Processing + Transit)

Delivery estimates are provided as guidelines and may vary depending on your location, customs procedures, weather conditions, carrier delays, or other unforeseen circumstances.

Shipping Destinations

Lorenvos currently ships to customers within the United States and selected international destinations. If shipping is unavailable to your country or region, you will be notified during checkout.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery address and the products in your order. Any applicable shipping charges will be displayed before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, if available. Please allow up to 48 hours for tracking updates to appear after shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. Lorenvos is not responsible for delays or delivery issues caused by incorrect or incomplete addresses provided by the customer.

Lost or Delayed Packages

If your package appears to be delayed beyond the estimated delivery window or is lost in transit, please contact our support team. We will work with the shipping carrier to help resolve the issue as quickly as possible.

Damaged Deliveries

If your order arrives damaged, please contact us within 7 days of delivery and include photographs of the damaged product and packaging. We will review your request and provide an appropriate resolution.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges, if applicable, are the responsibility of the customer.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Lorenvos

Address:
512 Pine St.
Mabton, WA 98935
United States

Support Email:
support@lorenvos.us

Contact Email:
contact@lorenvos.us

Phone:
+1 (509) 439-7708

WhatsApp:
+1 (509) 439-7708