Refund policy
Last Updated: July 23, 2026
At Lorenvos, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
30-Day Return Policy
You may request a return within 30 days of receiving your order. To be eligible for a return, the item must:
- Be unused, unworn, and in its original condition.
- Include all original tags, packaging, and accessories.
- Not show signs of wear, washing, damage, or alteration.
- Be accompanied by proof of purchase or your order number.
Non-Returnable Items
The following items cannot be returned:
- Gift cards.
- Final sale or clearance items.
- Personalized or custom-made products.
- Items damaged through misuse or improper care.
- Personal care items where hygiene regulations apply.
How to Request a Return
Before returning any item, please contact our support team to obtain return instructions.
Email: support@lorenvos.us
Please include:
- Your order number.
- Your full name.
- A brief explanation of the reason for the return.
- Photos if the item is damaged or incorrect.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery. We may request photos to help resolve the issue quickly.
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method. Depending on your financial institution, refunds may take several business days to appear in your account.
Late or Missing Refunds
If you have not yet received your refund:
- Check your bank account.
- Contact your credit card provider.
- Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us at support@lorenvos.us.
Exchanges
We replace items only if they are defective, damaged, or incorrect. Please contact our support team before sending any product back.
Return Shipping
Unless the return is due to our error (such as receiving the wrong item or a defective product), customers are responsible for return shipping costs. Original shipping charges are non-refundable unless required by applicable law.
Order Cancellations
Orders may be cancelled before they have been processed or shipped. Once an order has been shipped, it cannot be cancelled and must follow the standard return process after delivery.
Contact Us
If you have any questions regarding this Refund & Return Policy, please contact us:
Lorenvos
Address:
512 Pine St.
Mabton, WA 98935
United States
Support Email:
support@lorenvos.us
Contact Email:
contact@lorenvos.us
Phone:
+1 (509) 439-7708
WhatsApp:
+1 (509) 439-7708